What do you “really” do while others are talking to you?

LLL-pause and pay attention

Pause & Pay Attention Tip #1: Pause; stop thinking about what you want to say in response and pay attention to nonverbal cues. Pausing allows time for their message to sink in. It improves your ability to listen and understand what is being communicated. Pausing is extremely helpful when the conversation is tense or conflictual. […]