My work with leaders allows me to see behind the scene of business operations and growth. One thing that is true… where there are people, there are conflicts. Conflicts aren’t necessarily bad. In fact, Steve Jobs called conflict his muse. Conflict literally means to strike together.
Conflict between two people usually arises when there are differences in opinions, strategies, and methods of working toward a goal. While they may be tense and uncomfortable, working through these moments can result in greater creativity, productivity, and success.
Unresolved conflicts impact productivity and disturb the environment of any company or business. But, not all conflicts are bad.
Being willing to move into a conflict or tense situation with some tools will increase your employee engagement, improve your culture, and bring about camaraderie. In my work, this is one of the biggest tools leaders need to grow to the next level.
How to handle conflict effectively?
Identify the cause of conflict and communicate effectively. Talk to both sides and understand both perspectives. The focus should be on the problem and trying to find a mutual way to solve the conflict.
Do not delay addressing the conflict, as this can lead to negative office talk, passive-aggressive behavior and employee disengagement. You’ll be surprised to know that as soon as you identify the points of conflict, it‘ll be easier to find a mutual solution and resolve the conflict.
Take the lead and develop a plan to solve the conflict. It is crucial to follow up on the progress as well.
Managers and team leaders should promote a culture of teamwork and respect so that a productive solution can be derived even in a situation of conflict.